Frequently Asked Questions
Client Queries And Our Responses
While WordPress themes offer customization, they often follow common design patterns, making it difficult to achieve true uniqueness. Many users rely on pre-built themes, resulting in websites that look similar, reducing brand differentiation.
General Questions
Gain insights into WordPress themes and their role in building a unique website, ensuring seamless compatibility, incorporating demo content, and assisting with setup and installation.
Q.Why does the pricing look different?
We believe that meaningful change starts with purpose-driven people. That’s why we’re honored to support registered nonprofits with special discounted rates
Q.I am a nonprofit. Do you offer any discounts?
At Xelo, we’re proud to support mission-driven organizations. We offer exclusive discounted rates for registered nonprofits as part of our commitment to helping impactful causes grow.
Q.What payment methods do you support?
Our goal is to make professional tools accessible to organizations that drive positive social impact. We proudly offer special discounted rates to registered nonprofits
Q.Can I upgrade to a different plan at a later time?
Doing good should never come with limits. That’s why Xelo partners with nonprofits by offering exclusive discounts—so they can focus on their mission while we help power their growth.
Q.What’s the cost of additional users?
We’re inspired by organizations that dedicate themselves to making the world better. To support their missions, we provide exclusive discounted plans and services for registered nonprofits.
Support & Updates
Check out the update and support package that comes with your theme, including how long you’re supported and the types of help offered
Q.Why do I need professional bookkeeping support?
Whether you’re advancing education, protecting the environment, or empowering communities, Xelo is here to help you grow your impact efficiently and affordably.
Q.What types of businesses do you support?
This initiative is part of our ongoing commitment to helping organizations with a purpose grow sustainably, access professional tools affordably, and focus more resources on what truly matters — their mission.
Q.Do I need to hire a full-time bookkeeper?
We believe that organizations making a positive difference in the world deserve extra support. That’s why our pricing may look different — registered nonprofits receive exclusive discounted rates
Q.Can you help set up my accounting software?
We’re committed to helping those who help others. Our nonprofit pricing reflects our belief that impactful causes should have access to the same professional tools as large enterprises
License Usage
Explore our guidelines for using themes on client sites, customizing the design and code, renewing licenses
Q.Do I need a license to offer bookkeeping services?
Our pricing may vary because we offer special rates for verified nonprofits. At Xelo, we’re dedicated to supporting mission-driven organizations through affordable access to our tools—helping impactful
Q.Can I use my CPA license across all states?
That’s why registered nonprofits enjoy exclusive discounts, flexible plans, and dedicated support—so they can focus on making the world a better place while we take care of the rest.
Q.Do I need a license to prepare taxes?
That’s why registered nonprofits enjoy exclusive discounts, flexible plans, and dedicated support—so they can focus on making the world a better place while we take care of the rest.